xbqjee Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how xbqjee collects, stores, and protects your information.
1. Introduction
xbqjee (hereinafter referred to as "we", "our", or "the platform") is a trusted online betting and gaming platform in Bangladesh. We place the highest importance on the privacy and protection of our users' personal information. This privacy policy will inform you about what types of information we collect, why we collect it, how it is used, and what steps we take to protect your information.
By registering on xbqjee or using our services, you will be considered to have agreed to the terms of this privacy policy. We recommend that you read this policy in full and contact our support team if you have any questions.
This policy applies to the xbqjee website, mobile services, and all associated digital platforms.
2. Information We Collect
To provide smooth service on xbqjee and to improve your experience, we collect the following types of information.
Identity Information
Full name, date of birth, national identity card number (where applicable), and username — required for account verification.
Contact Information
Email address and mobile number — used to send transaction confirmations, security alerts, and important messages.
Financial Information
Records of deposits and withdrawals, bKash/Nagad/Rocket account numbers, and bank details — stored for payment processing.
Device and Technical Information
IP address, browser type, operating system, device ID, and login time and location data.
Gaming Activity Information
Betting history, game preferences, win and loss data, session duration, and bonus usage records.
Cookie and Tracking Information
User habits collected through website browsing behaviour, preferred pages, referral sources, and session cookies.
3. Methods and Purpose of Data Collection
3.1 How We Collect Information
xbqjee collects your information in the following ways:
- From form data you provide during the registration process
- From documents uploaded during account verification
- From payment gateways during deposit and withdrawal transactions
- By tracking your browsing activity on our website
- From your support requests via live chat and email
- Automatically through cookies and similar technologies
3.2 Why We Collect Information
The main purposes of our data collection are:
- Account Management: To create, manage, and maintain your xbqjee account
- Identity Verification: To prevent fraud and to verify age in order to prevent underage gaming
- Financial Transaction Processing: To smoothly complete deposits, withdrawals, and bonus payments
- Customer Service: To resolve your issues and provide 24/7 support
- Security: To detect illegal activity and maintain platform security
- Service Improvement: To analyse user experience and improve our platform
- Responsible Gaming: To identify potentially problematic gaming behaviour and provide support
- Legal Obligations: To comply with applicable laws and regulations
4. Data Use and Sharing
4.1 Sharing Information with Third Parties
xbqjee does not sell your personal information to third parties for commercial purposes. However, for the purpose of operating our services, we may share specific information in the following situations:
- Payment Processors: Information necessary to carry out transactions via bKash, Nagad, Rocket, and bank transfer
- Technology Partners: Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and others — only information relevant to game services
- Legal Authorities: Where providing information is mandatory under a court order or a lawful request from a competent authority
- Fraud Prevention Services: Minimal information shared with specialist third parties to detect illegal activity
4.2 International Data Transfers
Our servers may be located in various countries. Even if your information is stored or processed outside Bangladesh, we ensure that it receives the same level of protection in accordance with this policy. All international data transfers are secured using SSL encryption and industry-standard security protocols.
4.3 Data Retention Period
xbqjee retains your information for the entire period your account is active and for any additional period required thereafter. Certain information may be kept for an extended period if required by legal obligations, fraud-related investigations, or dispute resolution. Information that is no longer needed is securely deleted.
5. Cookie Policy
Cookies and similar tracking technologies are used during your visits to the xbqjee website. Cookies are small text files stored in your browser that help us improve our services.
5.1 Types of Cookies
- Essential Cookies: These are necessary to maintain login sessions and ensure security. Without these cookies, the website will not function properly.
- Functional Cookies: Used to remember your preferences (language, theme, etc.).
- Analytics Cookies: Collect data to understand how users use our site and to improve services.
- Marketing Cookies: May be used to display relevant promotional advertisements.
5.2 Cookie Control
You can stop accepting cookies at any time by changing your browser settings. However, disabling essential cookies may prevent you from enjoying the full services of xbqjee.
6. Data Security Measures
xbqjee adopts the highest industry-standard security measures to protect your information. Our security framework is built on the following technologies and methods:
SSL Encryption
All data exchanged between the website and the server is secured through 256-bit SSL encryption, keeping your financial and personal information completely safe.
Two-Factor Verification
When suspicious activity is detected on an account, an additional verification process is activated, which prevents unauthorised access.
Secure Data Storage
Your information is stored in encrypted databases and regular backups are taken. Both physical and digital security layers are maintained on the server.
Access Control
Only a limited number of xbqjee staff have access to your information, and they are bound by strict confidentiality agreements. All access is logged and monitored.
Security Testing
Regular security audits and penetration tests are conducted on our systems. Any vulnerabilities identified are corrected immediately.
Real-Time Monitoring
Unusual transactions or login activity are detected instantly through automated systems, and users are alerted when necessary.
7. Your Rights
Every user registered on xbqjee has the following rights regarding their personal information. To exercise these rights, please contact our support team.
Right to Access: You can find out at any time what information xbqjee holds about you. This information can be requested from your account or by contacting us directly.
Right to Rectification: If there are any errors or inaccuracies in the information held about you, you may request that they be corrected. We will make the appropriate corrections after verification.
Right to Erasure: In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained in cases of legal obligations or ongoing disputes.
Right to Object to Processing: You may object to and opt out of the processing of your information for marketing communications or profiling at any time.
Right to Data Portability: You may request to receive the information held about you in a structured, commonly readable format, which you can use elsewhere.
8. Age Verification and Protection of Minors
xbqjee strictly prevents the participation of minors. Our platform is for users aged 21 and above only.
During registration, we collect age verification information and reserve the right to verify it through a national identity card or other government documents where necessary. If any user provides false age information, their account will be closed immediately and any winnings will be voided.
If you suspect that a minor has created an account, please notify our support team immediately.
9. Third-Party Services
Third-party technologies are used on the xbqjee platform for game software, payment gateways, and other supporting services. These third parties have their own privacy policies, and information shared with them is governed by their own policies.
We only work with service providers who meet our privacy standards and are committed to protecting user information. All third parties are contractually obligated to keep your information secure.
10. Policy Changes and Updates
xbqjee reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will notify you by email or through a notification on the platform.
The updated policy will take effect from the date of publication. If you continue to use our platform after the changes, it will be assumed that you have agreed to the new policy. Therefore, it is recommended that you check this page regularly.
The current version of this privacy policy will always be available at xbqjee.cam/privacy-policy.
11. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any of your rights regarding your information, please contact us through the following:
- Live Chat: 24/7 instant support in Bengali — use the live chat option on the platform
- Email: [email protected]
Our privacy team will generally respond to your request within business days. For urgent matters, contacting us via live chat will get you the fastest support.
Live Chat Support
Instant support in Bengali, 24 hours a day, 7 days a week. Our expert team is always ready for any questions about privacy.
Email Support
For detailed privacy requests and formal communications regarding your information, contact us by email at: [email protected]
For more information, please also visit our Terms and Conditions and Responsible Gaming pages.